City of Sheridan : Utility Billing

Utility Billing

News

City Announces Switch to Monthly Utility Billing

City of Sheridan utility billing will switch to a monthly billing cycle as of June 1, 2010. The switch is intended to benefit both the City and its utility customers.

Customer Benefit:

· Ease of budgeting of utility payments

· More accurate projection of future utility costs based on past usage

· Consistency of payment schedule with other utilities such as electrical, cable, phone, etc.

· Earlier detection of leaks

City Benefit:

· Improved cash flow

· Streamlining of billing process

· More timely collection of data for needs forecasting

· Earlier detection of “skipped tenants”

· Earlier detection of leaks

· Increased opportunity for customer communication

To simplify bill payment, the City of Sheridan now offers online bill pay and recurring ACH transfers as payment options. Individuals on a fixed income who may experience some hardship during the change to monthly billing are encouraged to contact the City utility billing department at 674-6483 to discuss options for easing the transition.

* * * * * * * * * * S A W S * * * * * * * * * *

Interested in Budget Billing?

The SAWSJPB is offering a budget billing plan to spread the cost of water
service evenly throughout the year, so that our customers do not suffer
the inconvenience of having large bills over the summer irrigation season.
Billing under this plan will not result in any greater or lesser payments to
SAWSJPB, but it may assist our customers with home budgeting.
Applications should be returned to City Hall at the cashier’s office by
April 15, 2009 to receive the benefits of budget billing.
For more information please call the Utilities Billing office at 675-4208.

Only property owners with a history of satisfactory
bill payment are eligible for this program.

SAWS Budget Billing Frequently Asked Questions
SAWS Application For Budget Billing

Overview

Produces bi-monthly utility statements for the City of Sheridan. Residential services include Water, Sewer, Sanitation and Mosquito spraying. Water is measured and billed for the City in 100 cubic ft.
Produces bi-monthly utility statements for SAWS. Services are for water only. Water is measured and billed for SAWS in 1000 gallons.
Produces a bi-monthly utility statement for the Downer District. Services are for water and sewer only. Water is measured and billed in 1000 gallons.
Produces finalized statements for customers discontinuing services. Re-locates customers moving from one home to another. Arranges deposit refunds for renters.
The primary contact for questions, requests, and complaints regarding utility rates, meter history, mailing address changes and applied charges on bills.
The primary contact for utility appointments i.e. water turn on/off, meter installations, repairs, and readings.
Implements rate increases for utilities (water, sewer and sanitation) upon the approval of City Council of proposed resolutions.
Adheres to City code, SAWS rules and regulations, and the Downer District agreement with regard to usage fees, due dates, delinquency surcharges, as well as customer responsibilities such as leak repairs.
Performs an annual adjustment to City of Sheridan residential accounts for sewer fees based on averaged water usage during the winter months. Readings taken from December - March. This is done in accordance with Resolution #33-06
Applies debit adjustments to accounts for requested additional services for sanitation, for damaged meters, or requested services calls.

Out with the old in with the new!
New bills. The city bills will have a new look and feel to them.
The front of the envelope will look like this (Click Here) and the back will look like this (Click Here).
The front of the bill will look like this (Click Here) and the back will look like this (Click Here)